MY SOS FAMILY APOYA
TODOS LOS DISPOSITIVOS MÓVILES.
My SOS Family funciona en todos los teléfonos y dispositivos móviles (BYO o proporcionados por la compañía), iPhones, todos los teléfonos Android, todos los teléfonos celulares básicos (no teléfonos inteligentes), iPads o tabletas Android y teléfonos fijos de escritorio.
Con el 79 % de las personas de 18 a 44 años que tienen su propio teléfono cerca de ellos las 22 horas del día, la aplicación de seguridad es el compañero y asistente ideal para la seguridad en el trabajo, lo que permite a los empleados incluso usar su voz para activar la alerta de la aplicación sin tocar su teléfono.
Esto significa que no tiene que comprar ningún dispositivo adicional, su empleado no tiene que recordar llevar un dispositivo adicional o mantener la batería cargada o preocuparse por perderlo e incurrir en el costo de reemplazar un dispositivo.
My SOS Family® Alarm Receiving Process
Press the mobile app personal alarm button, the User is asked (based on country) if they would like to also call 999 / 911 / 112 / 000 direct, whilst in the background our Automated Personal Emergency Alert Security System instantly notifies all designated emergency contacts through emergency calls and emergency SMS's simultaneously. (see the video)
Bypassing the delays often associated with traditional Alarm Receiving Call Centers. Rather than relying on a single operator making sequential calls, all emergency contacts are alerted together and can respond simultaneously, leveraging the collective support of the user's trusted network circle of support.
Our security alarm system doesn't just notify; it actively engages emergency contacts in the response. Since emergency contacts are familiar with the user's preferences and routines, there's no need for additional information retrieval outside of the personalized message and location.
This familiarity enables a more informed and coordinated emergency response, ensuring that first responders are well-equipped to address the user's specific needs promptly and effectively.
Emergency contacts can take direct action by calling the user just like an alarm receiving and monitoring call center operator would, and they can call for an ambulance or the police on behalf of the person requesting help.
With the capability to merge calls on any iPhone or Android phone, all parties can be connected simultaneously, enabling emergency contacts to perform all necessary tasks typically handled by an alarm receiving call center operator.
This seamless integration empowers emergency contacts to provide comprehensive lifeline assistance to the user in their time of need, ultimately even with a call center system, emergency contacts are the ones that will be helping.
Smartphone + My SOS Family Process
Alarm Receiving
Call Centre Process
When the user activates a traditional home security pendant medical alarm system or Lone Worker Alarm, the process typically involves contacting a Telecare emergency alarm receiving monitoring call centre, staffed by customer service operators ( like ADT customer serice) often located hundreds of miles away.
Once the personal alerts safety button is pressed, a notification is sent to the alarm receiving call centres computer system, which holds some basic user information, provided when signing up for the service,, the first available operator is assigned the open case, at busy times this could take some time.
An operator then initiates a phone call to the user, introducing themselves and assessing the situation, it can be stressful for the users to talk to a stranger.
If necessary, the operator may call emergency services, and some home care systems or alarm receiving centers initiate a three way call, (just like the merge call function on any smartphone) during which they can ask for an ambulance, or police to be dispatched or contact the user's designated emergency contacts (usually up to a maximum of 5 people).
However, if the user cannot be reached, the effectiveness of the response is compromised, as the alarm receiving call center operator lacks crucial details about the situation, for example is it a false activation, a fire, medical emergency, intruder or personal attack - does the user need the police or an ambulance.
The Operator must therefore rely solely on contacting the user's predefined emergency contacts (sometimes capped at a maximum of 5 contacts), these are called sequentially based on a pre-defined priority order, until they eventually get through to one of the emergency contacts, who can then deal with the situation.
Pendant + Call Centre Process
MY SOS FAMILY APOYA
TODOS LOS DISPOSITIVOS MÓVILES.
My SOS Family funciona en todos los teléfonos y dispositivos móviles (BYO o proporcionados por la compañía), iPhones, todos los teléfonos Android, todos los teléfonos celulares básicos (no teléfonos inteligentes), iPads o tabletas Android y teléfonos fijos de escritorio.
Con el 79 % de las personas de 18 a 44 años que tienen su propio teléfono cerca de ellos las 22 horas del día, la aplicación de seguridad es el compañero y asistente ideal para la seguridad en el trabajo, lo que permite a los empleados incluso usar su voz para activar la alerta de la aplicación sin tocar su teléfono.
Esto significa que no tiene que comprar ningún dispositivo adicional, su empleado no tiene que recordar llevar un dispositivo adicional o mantener la batería cargada o preocuparse por perderlo e incurrir en el costo de reemplazar un dispositivo.
Landline + My SOS Family Process
NUESTRA PUV:
SISTEMA DE ALERTAS INTERACTIVO
Alertamos a todos y solicitamos una respuesta.
Cuando la primera persona responde, se le asigna la responsabilidad y alertamos a todos los demás, diciéndoles que se retiren.
Si todos respondieron, la primera respuesta que recibimos es responsabilidad asignada, otros son alertados de "no se preocupen, XYZ asumió la responsabilidad" para que nadie duplique tareas y pierda tiempo, permitiendo que otros continúen con el trabajo.
Al iniciar el temporizador, se sincroniza con My SOS Family de forma remota. Si pierde la recepción o se agota la batería, My SOS Family continuará con la cuenta regresiva y enviará alertas a sus contactos de emergencia a menos que se detenga.
EL BENEFICIO DE NO TENER
UN CENTRO DE LLAMADAS
Las primeras redes telefónicas necesitaban operadores de centralita para conectar manualmente las llamadas, un proceso costoso y lento hasta que se automatizó.
My SOS Family no tiene operadores de call center en el medio, por lo tanto no hay error humano, las alertas se envían de la manera más rápida a quienes conocen al empleado (colegas y gerentes) que conocen sus patrones de trabajo, rutinas y esos cambios de última hora en un call center simplemente no lo sabría, debido a esto, están mejor ubicados para ayudar o llamar a los servicios de emergencia apropiados en caso de que sea necesario.
Alexa + My SOS Family Process
CARACTERÍSTICAS ADICIONALES DE SEGURIDAD
The landscape of personal mobile emergency Telecare alarm monitoring is undergoing a transformation;
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Going Digital:
The UK is phasing out traditional landlines (PSTN) by Dec-25, with a move towards Voice over IP (VoIP) technology. This trend is also gaining traction in other developed nations like the USA, France, Canada, and Germany resulting in Medical Safety and Senior Call Alarms being plugged into Broadband Routers and relying on Internet connection to trigger a Call for Help.
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Mobile GPS Medical Alarm Pendants:
To adapt to mobile users, Personal Fall Alarm Call Centers are providing GPS pendant Emergency Call Mobile Help Devices (like Jitter Bug) that require a separate SIM card, monthly data plan, and require charging the battery, similar to a basic cell phone. This can be inconvenient for users who may forget to charge the battery or carry two devices.
These large SOS Button personal safety devices for Seniors, often mass-produced, might be readily available on online marketplaces for a low price point. Think: searching "Portable GPS SOS Pendant" on Alibaba (see image), eBay or Amazon and find identical models for $45.
CARACTERÍSTICAS ADICIONALES DE SEGURIDAD
In just a few straightforward steps, you'll have the My SOS Family personal emergency security system fully set up and ready to provide you with peace of mind whenever you need it. and whatever the device;
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APP USERS (Android & iPhones):
1. Download the My SOS Family app from your app store.
2. Easily add your emergency contacts within the app.
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ALEXA SKILL (Smartspeaker & Alexa devices):
1. Enable the My SOS Family skill on Alexa.
2. Quickly input your emergency contacts via Alexa.
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SPEED-DIAL (Landlines & basic cell phones):
1. Create your My SOS Family account.
2. Save the speed-dial number on your phone for easy access.
